Training and Software Support Analyst

Technical Training and Software Support Analyst- Exciting SaaS Business

Established for over 20 years, we are a pioneering and exciting developer of software platform design. We offer market leading solutions predominantly to the public and health sectors, delivering a suite of solutions and services. Based from beautiful modern offices in a North Beds village, our working practices are just as modern offering the opportunity for both remote and office working.

We now have an opportunity for a Technical Training and Software Support Analst to join our team and become the link between our customer base and our product portfolio providing our clients with both product support and training. The Training and Software Support Analyst will be provided with unparalleled user understanding of our SaaS solutions so that they are equipped to deliver customer training using a consultative approach. The position will also involve building website content using WordPress, co ordinating product updates for marketing campaigns, controlling the roll out of new product releases and features to clients and participating in discussions with the product team around feature ideas and product improvements, reporting customer feedback and suggestions.

An incredible role for an individual with Technical Support or Software Training experience, we welcome applications from candidates with the following attributes:

• Excellent customer facing skills and previous experience supporting customers in a technical capacity
• Software training experience would be advantageous but is not essential as training can be provided to a technically focussed individual with excellent gravitas and customer skills
• Prior experience in a Technical or SaaS environment would be advantageous but is not essential
• Must be able to thrive in a highly process driven environment

When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company. Alliance Consulting is acting as an employment agency in this respect. Alliance Consulting specialise in the placement of engineers throughout the UK. By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us submitting your CV to our client. If you do not wish your CV to be sent to our client then you must clearly state this to us. Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply.