Service Contract Coordinator

A leading supplier of specialist industrial equipment requires an experienced Service Contract Coordinator to join their internal team to cover customers across the UK.

Based at their company offices in Kempston Hardwick, Bedfordshire, you will be responsible for:

• Inputting data into the company CRM system
• Processing engineer site reports daily by updating the CRM system with current equipment details and service dates.
• Raising quotes for return visit requirements, sending reports to the client and ensuring that jobs have been invoiced.
• Preparing contract renewal quotations, liaising with clients regarding these, and then processing new contracts and contract renewals (updating CRM, processing purchase orders from clients for new / renewed business).
• Scheduling engineers and subcontractors on contract planned maintenance visits, liaising with Engineers and Subcontractors and raising Purchase Orders (POs) for Subcontractor work.
• Liaising with clients via email and phone calls regarding Site Reports and Contracts.
• Processing Invoices received for new equipment
• Working with Contracts team to ensure all subcontractors and suppliers are compliant.

This is an exciting time to be joining them as they are continuing to expand the range of products and services they offer, responding to an ever-evolving regulatory environment, and the development of bespoke solutions to meet specific customer needs.

Applicants should have experience of working in a customer service environment as you will be managing relationships between internal and external stakeholders. You will also need to have good attention to detail and the ability to prioritise multiple enquiries.

Previous experience of raising purchase orders and processing invoices will be of real benefit.

Applications are invited from a diverse range of roles such as Administrators and Coordinators who have a Customer Service background and have previously used a CRM.

Working hours are Monday - Thursday 08:00-16:00, and Friday 08:00-15:00.

More information available upon application.

When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company. Alliance Consulting is acting as an employment agency in this respect. Alliance Consulting specialise in the placement of engineers throughout the UK. By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us submitting your CV to our client. If you do not wish your CV to be sent to our client then you must clearly state this to us. Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply.