Head of Customer Operations - Manufacturing

Global Leader, Royston

We are a global manufacturer of sophisticated capital equipment based in state of the art facilities in Royston, Hertfordshire. We now have a rare opportunity for an experienced Head of Customer Operations to join our Senior Management Team to assume responsibility for the end to end order handling process and be the central point of liaison between the operations and the markets. The Head of Customer Operations will coordinate directly the activities of order booking, billing, invoicing, customer delivery schedules updates, project management for the bespoke range, and spare parts support and delivery to the service teams in the front lines.

This role with suit a strong People Manager whose customer service and operations management experience has been gained within a matrix manufacturing organisation, preferably an International business. We can in return offer an attractive salary of up to £75,000 and excellent benefits.

We welcome applications from Customer Operations Managers with the following attributes:

• Strong leadership skills and an enthusiastic team motivator with a 'can do' outlook
• Working experience of NPD/NPI projects or product design experience desirable
• Sector knowledge, preferably food / pharma desirable
• Experience of managing multi-disciplinary teams to right first time delivery of projects / products to market
• Broad awareness and appreciation of differing global business cultures
• Comfortable with working with ambiguity, and proven ability to develop structure where none may initially exist.

When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company. Alliance Consulting is acting as an employment agency in this respect. Alliance Consulting specialise in the placement of engineers throughout the UK. By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us submitting your CV to our client. If you do not wish your CV to be sent to our client then you must clearly state this to us. Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply.